Associate Order Management & Logistics (m/f/d)

Summary

This role is accountable for the worldwide processing of orders for medical products and spare parts, which includes monitoring delivery dates and preparing offers.

Primary Responsibilities

• Processing international orders (quotes, orders, deliveries, invoicing, credits) for medical devices and spare parts, along with tracking deliveries and providing quotes
• Handling commercial aspects of repairs and returns, including preparing cost estimates and arranging substitute deliveries
• Ensuring shipping and delivery processes comply with national regulations, as well as import requirements for return and repair deliveries
• Handling invoicing, creating and processing necessary export documentation
• Providing active customer service and consultation via phone and in writing for job-related and technical inquiries, working closely with sales and product management
• Ensuring strict adherence to export, tax, and hazardous goods regulations

General Tasks

• Possessing extensive knowledge of key processes in Customer Service and related departments that interact with Customer Service
• Serving as a central control point in the value creation process, acting as a cross-departmental link to product management, purchasing, shipping, and production control in areas relevant to order execution or addressing customer concerns
• Collaborating closely with sales on customer service, pricing, and mailings
• Adhering strictly to quality, occupational safety, and environmental regulations
• Ability to work independently, taking accountability for task outcomes
• Capable of independently familiarizing oneself with responsibilities due to methodological knowledge and professional experience (aside from organizational training)
• Acting as a mentor for junior professionals and responsible for training others

Required Experience, Education, Skills, Training and Competencies

• Specialized experience in Customer Service, typically acquired through 2 to 5 years of relevant work
• Requires analytical skills to handle complex problems, requiring information gathering from various sources
• Problem-solving involves diagnosis and interpretation of conflicting or ambiguous information, acting as an advisor to others
• Expertise in administrative, technical, or operating procedures
• Proficiency in MS Office, SAP, and/or Oracle, along with excellent command of German and English in verbal and written communication for complex technical or commercial discussions

Art der Stelle: Vollzeit, Festanstellung

Gehalt: 13,98€ - 21,63€ pro Stunde

Arbeitszeiten:

• Gleitzeit
• Montag bis Freitag

Leistungen:

• Betriebliche Weiterbildung
• Betriebsarzt/Betriebsärztin
• Empfehlungsprogramm
• Erfolgsbeteiligung
• Firmenevents
• Firmenhandy
• Flexible Arbeitszeiten
• Homeoffice-Möglichkeit
• Kostenlose Getränke

Arbeitsort: Vor Ort