IT-Support 1st line, 1 year temporary position

Our fantastic support team assists our customers daily with various types of issues and in order to continue providing the best possible service, we need to strengthen with another colleague!

Bits Data is a small customer-focused IT company with major customers within the Scania and VW group. The entire industry is facing exciting challenges and we must quickly adapt their IT systems to meet the transportation solutions of tomorrow related to electrification, connected vehicles, and autonomous cars.

Like most companies today, we are a hybrid workplace and plan to optimize our premises to give teams the opportunity to work as efficiently as possible when in the office.

At Bits Data, employees are important and our well-being is a top priority. We offer generous health and wellness benefits, health check-ups, and most importantly, we have fun!

Team

You will belong to the support department and be a member of our First line, which handles activities within several different parts of the programs we provide to offer the best possible service to our users. First line is responsible for handling incoming issues, solving some of them on their own, and escalating those that cannot be handled to the right part of the organization. Some technical support and internal support are also managed, so it is important to have an interest in technology and features such as VPN tunnels, printer setups, and networks.

Role

We now offer a 12-month temporary position with a potential for permanent employment

Working in first line support means handling incoming queries from our customers when there are disruptions or other challenges in the systems. You will be available via email, remote control tools, and telephone as needed. Handling issues that do not need to be escalated to Second line or Third line. You will assist our customers working in service market, car sales, and finance in the parts of the program that are their daily tools. Support is provided via telephone and our TOPdesk ticketing system. Other tasks within support may include participating in projects, customer installations, and training.

You work to achieve the highest possible customer satisfaction and utilization of proposed solutions, while keeping an eye out for opportunities to streamline and simplify our customers' routines. Our IT systems are found throughout our customers' entire operations.

Who are you?

We are looking for someone who is:

• Service-oriented:
• Being able to provide the best possible service to customers through various channels, including over the phone.
• Understanding customer needs and ability to see things from the customer's perspective.

• Responsible:
• Completing tasks and respecting deadlines is key.

• Initiative taker and problem solver:
• Ability to take initiative and solve problems in an efficient and simple manner.
• Contribute new ideas to improve processes and customer experiences.

• Organized and detail-oriented:
• Being well-organized and detail-oriented in work to ensure quality, efficiency, and documentation.

• Team player:
• Humility and the ability to work well in a team are important in the described work environment.

• Communicative:
• Ability to communicate effectively with customers and team members.

• Feedback-oriented:
• Willingness and ability to work with feedback for continuous improvement.

• Project participant:
• Experience and/or ability to participate in and contribute to projects.

We are looking for someone who has:

• IT knowledge:
• Good computer skills and ability to quickly adapt to and learn new systems.
• Interest in technology and technical features.
• Understanding of servers, printers, and various file transfers.

• Industry knowledge:
• Experience or understanding of the automotive industry, insight into flows to understand what users face.

• Language skills:
• Very good knowledge of Swedish and English, both verbal and written.

You will be able to develop our support together with your colleagues to further increase customer satisfaction and make it easier for ourselves.

In all forms of contact with our customers, it is important that you are always service-oriented and meet them in a professional manner.In this recruitment, we will focus on you as a person. We look forward to hearing about how you and your qualities can contribute to a good work environment.

Application

We always strive for a transparent, inclusive, and agile recruitment experience. We want to learn more about you and your potential.

You can easily apply for the position, if you do not have a CV, you can attach your LinkedIn profile. Selection is ongoing and the position may be filled before the final application deadline.

Are you the one we are looking for? Get in touch with us, we look forward to connecting with you!