IT Support Technician

Now we are looking for new colleagues to join our Service Desk. We welcome applicants with different backgrounds and skills. It is valuable to us as we build strong and long-term functioning teams.

• Are you new to the IT industry, or have you been working for a few years and want to work where competence development and career opportunities are highly regarded?
• Do you want to work in a technical role where you have deeper responsibility towards a selection of our customers?
• Do you have a sense of service, while also being passionate about technology?

We would be happy to meet with you to discuss the opportunities with us!

In the role of IT Support Technician within Advania's Service Desk, you are a problem solver and technician with varied tasks and challenges. You have the opportunity to gain deeper insights into different IT environments and find solutions to tricky IT problems.

Within our service desk, we receive cases over the phone and email. It is important to us that our customers receive the best possible support as quickly as possible, and we believe that competent employees throughout the support organization are a crucial part of that.

Among other tasks, you will work on:

• Receiving cases from our customers' users and providing good service
• Management of client computers, servers, and mobile phones
• Active Directory/Entra ID administration
• Following up and completing our users' cases with a focus on customer satisfaction
• Identifying and reporting recurring issues within Advania's support delivery

We are looking for someone based in Örebro.

In order for you to thrive in the role of IT Support Technician with us, we see that you are service-oriented and precise. You are a team player who enjoys working in a group. You thrive in an environment where we share knowledge with each other and stay at the forefront of services and technology.

A requirement is that you are fluent in Swedish both orally and in writing.

Some of the things that are advantageous (but not required) are:

• Experience working in a Service Desk with IT support or technical support
• Experience in service professions
• Knowledge in areas such as Windows Server and Client, Apple MacOS, Active Directory, Office 365, Microsoft Endpoint Manager, networks, hardware, ticketing systems (beneficial if you are familiar with ServiceNow)
• Relevant education

Please show your interest as soon as possible as we conduct interviews continuously. We welcome applicants with different backgrounds, experiences, and perspectives, as we know that a broader diversity enriches each of us and strengthens both efficiency and creativity in our work.

As part of our recruitment process, our final candidates undergo a background check to increase awareness of our future employees.

Do not hesitate to contact us if you have any questions or concerns.