Receptionist in External Customer Service at Service and Logistics Unit

Do you have a strong service mindset and a desire to make visitors' experience as smooth as possible? Do you want to be part of a team where competence and togetherness are in focus? Then you may be the one we are looking for at the central cash desks and information function at Karolinska University Hospital!

• - Be part of a team with high competence and great cohesion where everyone supports each other
• - The opportunity to work at one of the world's best hospitals with cutting-edge care
• - Daytime work hours, Monday to Friday

Of course, you also get to take advantage of our general benefits that Karolinska University Hospital offers you.

Your main task in the Central Cash Desk is to register arrivals for patients, take payment via card, invoice, or cash, and refer them to the right reception area. You also post-register patients who have not passed by the cashier before their visit. This means correcting errors, handling refunds, and sending messages in the TakeCare system when needed. As part of your daily work, you answer calls in the Central Cash Desk and take both external and internal calls.

In your role, tasks within the information function may also occur. Then you help visitors and patients on-site or by phone by guiding them around the hospital, lending out wheelchairs, and booking transport services or taxis as needed. You order patient transport when required and ensure that deliveries and messages are directed to the right place while handling lost property. In addition, you assist relatives in finding patients who have been admitted, and if necessary, you also support in cashier work.

• - Adapt easily to new circumstances and quickly change your approach when the situation requires it. You see opportunities in changes and take initiatives to meet emerging needs
• - Collaborate well with others and are responsive and agile in your communication. You are humble and prepared to help where needed, regardless of the task
• - Express yourself clearly and enthusiastically in individual meetings and in groups. You are flexible in your communication and adapt to visitors' needs and situations
• - Treat others with calmness, attention, and a willingness to help. You always strive to find solutions that facilitate for visitors and colleagues.

Requirements:

• - Minimum high school diploma in one of the following programs: hotel and restaurant, commerce, economics, administration, or another program/equivalent work experience that the employer deems relevant based on the job description.
• - Be well-versed in working on digital platforms and have good knowledge of Office365 as well as web-based administrative tools/system support such as TakeCare, SectraRis, Raindance, ClokWork, Office 365, and Teams
• - Good communication skills in Swedish and English, both verbally and in writing
• - Have good communication skills as there is a lot of contact with patients and visitors
• - Ability to interpret and apply regulations regarding, for example, public and confidentiality, regulations on patient fees, patient data law, and so on.

Meritorious:

• - Experience in similar tasks

Selection and interviews are ongoing during the application period, and the position may be filled before the final application deadline.

Welcome with your application - Together we are Karolinska!

Prior to the appointment of a position involving the care of children and young people, the person offered the position is checked against the suspicion and records register. Read more about the recruitment process and the checks carried out at Karolinska here.

As an employee at Karolinska University Hospital, you may be placed in a state of war. Learn more about what that means here.

If you are or have been employed in the Stockholm Region before, we will take internal references from your current or former manager if you are considered for employment.

About Karolinska University HospitalWe at Karolinska University Hospital are proud to be one of the world's leading university hospitals. In addition to our special responsibility for specialized care in the Stockholm region, the main mission is to educate future healthcare professionals together with Karolinska Institutet and conduct world-leading research while continuing our work to develop care for the patient's best. We work within a range of different areas and professions.

Our vision - We will cure and alleviate tomorrow what no one can cure and alleviate today.

Read more about us at karolinska.se and follow us on social media!

Applying for a job in the Stockholm Region, We strive for equality and fairness in our workplace and welcome applicants with different backgrounds and conditions. We only accept applications through this system. Apply by clicking on the “Apply” button. Applications by mail or email will not be considered. We do not welcome direct contact with staffing and recruitment agencies or sellers of additional job ads. Our recruitment system cannot handle anonymous applications or applicants with protected personal information. If you have protected personal information, we ask you to contact the contact person specified in the ad. Your application will then be handled outside the recruitment system. You should also be careful about the information you provide in your application and only include information that is relevant to the specific position. The Stockholm region is responsible for healthcare, public transport, regional development, and contributes to cultural life. Every day, around the clock. In the country's fastest-growing region. Together, we create Europe's most attractive metropolitan region. Learn more about what it's like to work for us in the Stockholm Region