Receptionist role at External Customer Service Unit in Service and Logistics

Receptionist role at External Customer Service Unit in Service and Logistics

Do you have a strong service orientation and a desire to make visitors' experiences as smooth as possible? Would you like to be part of a team focused on competence and cohesion? Then you might be the one we are looking for to work at the central cash desks and information function at Karolinska University Hospital!

You will be offered:

• - Be part of a team with high competence and good cohesion where everyone supports each other
• - The opportunity to work at one of the world's best hospitals with cutting-edge care
• - Daytime work hours, Monday to Friday

Of course, you will also benefit from the general perks that Karolinska University Hospital offers.

About the role:

Your main task in the Central Cashier is to register patient arrivals, take payment via card, invoice, or cash, and direct them to the right reception. You also post-register patients who have not passed by the cashier before their visit. This involves correcting errors, managing refunds, and sending messages in the TakeCare system as needed. As part of your daily work, you answer the Central Cashier's phone and receive both external and internal calls.

Your role may also include tasks within the information function. There, you help visitors and patients on-site or by phone by guiding them within the hospital, providing wheelchairs, and booking transport services or taxis as needed. You order patient transport when required and ensure deliveries and packages are directed to the right place, as well as handling lost and found items. Additionally, you assist relatives in locating admitted patients, and if necessary, support in cashier tasks.

We are looking for someone who:

• - Adapts easily to new circumstances and quickly changes their approach when the situation demands it. You see opportunities in changes and take initiative to address emerging needs
• - Collaborates well with others and is responsive and flexible in communication. You are humble and ready to help where needed, regardless of the task
• - Expresses themselves clearly and engagingly in individual meetings and in a group. You are flexible in your communication and adapt to visitors' needs and situations
• - Engages with others calmly, attentively, and with a willingness to assist. You always strive to find solutions that facilitate visitors and colleagues

Qualifications:

Requirements:

• - At least a high school diploma in one of the following programs: hotel and restaurant, trade, economics, administration, or equivalent work experience that the employer deems relevant based on the job description
• - Familiarity with work on digital platforms and have good knowledge of Office365 as well as web-based administrative tools/system support such as TakeCare, SectraRis, Raindance, ClokWork, Office 365, and Teams
• - Good communication skills in Swedish and English, both verbal and written
• - Good communication skills are important due to frequent contact with patients and visitors
• - Ability to interpret and apply regulations regarding public and confidentiality, regulations on patient fees, patient data laws, and so on.

Preferred:

• - Experience in similar tasks

About the recruitment process:

Selection and interviews are ongoing during the application period, and the position may be filled before the final application deadline.

Warm welcome with your application - Together we are Karolinska!