WorkForce Manager Customer Service

We are looking for a WorkForce Manager who wants to drive the development of our staffing strategies and optimize resource utilization within our customer service. In this new role with us, you will have the opportunity to build and make your mark on the work of resource optimization, from strategic planning to daily support for teams and management. Are you ready to make a difference and help us create Sweden's best customer service in the pharmacy industry? Then you should keep reading.

As WorkForce Manager with us you will...

• Lead and participate in projects to optimize staffing and ensure that our processes and systems support Kronans Apotek's long-term goals
• Annual and monthly follow-up and analysis of staffing planning
• Be responsible for scheduling the customer service staff together with Team managers in customer service and our pharmacy managers
• Ensure that customer service maintains ongoing contact with our pharmacies and find a way forward when we have shared staff in resource planning issues
• Monitor and analyze staffing efforts to ensure data-driven decisions and continuous improvements
• Ensure high team engagement and a good working environment where employees thrive and develop
• Be responsible for our scheduling system and its integrations to optimize scheduling and resource utilization
• Collaborate closely with HR, payroll, and finance to ensure efficient handling of staffing issues and work processes

We offer a permanent employment with an initial probationary period. Our office is located in Stadshagen with the possibility of hybrid work or work from another location. You will belong to our customer service organization.

We are looking for you with an academic background in economics, logistics or equivalent, or experience from leadership roles in sales or retail. You have experience in resource and process optimization, preferably within the pharmacy industry, and a good ability to lead with structure and planning, even remotely. Strong communication skills and good Excel knowledge are important qualities for the role. You are results-oriented and have a clear goal focus.

As a person, you are open to change, persevering, and have a talent for building good relationships. Your structure and planning skills contribute to effectively driving processes forward.

ApplicationSend in your CV or LinkedIn profile! In the application, you will also answer some selection questions that will help us get to know you better and be an important part of your application. Selection and interviews are ongoing, do not hesitate to submit your application as soon as possible! For questions about the position, please see the contact person at the bottom of the ad.

Welcome with your application!

The core of Kronans Apotek is about us feeling good together. When we have meaningful tasks, embrace each other's differences, and share many laughs, we can make a big difference together. The pursuit of feeling good is something we share with our union partners, and together we work for a world that feels good. To get in touch with union representative Stephanie Nielsen from Unionen, email [email protected] and union representative Aisha Karimi from Sveriges Farmaceuter, email [email protected].

So which path do you want to take to discover your full potential? Lead, broaden or deepen - the choice is yours!

We believe that each employee has their unique journey to make, and we are here to support you on that journey. Through Feel-good conversations and our competence time plan, we tailor a development path that suits you. Maybe you want to become the pharmacy star in customer service, or perhaps you are intrigued to delve deeper into our digital world? The possibilities are endless!

We ensure that every employee gets the development they need to grow and thrive with us. And who knows, perhaps this journey will lead to new and exciting opportunities within Kronans Apotek! So let's explore, learn and grow together - because with us, the journey has only just begun!

We have four Feel-good conversations per year to promote dialogue and well-being between leaders and employees.So far this year, we have walked 5,764 miles together in our Feel-good race.With our Awards ceremony and curiosity scholarship, we celebrate successes, brave mistakes, and our stars.We invest in leadership training to develop leadership and increase well-being.Our Academy offers digital and teacher-led training for continuous learning.