Client Management Support Technician - Level 4

Consultant assignment for at least 1 year.

Start Date: 1 January 2025

Location: On-site at our client in Gothenburg

We are looking for a dedicated and knowledgeable support technician in client management to strengthen our client's team. The client is involved in a wide range of projects to develop their digital infrastructure. In this role, you will provide qualified 2nd line support in computer hardware, peripherals, Windows 10/11, iOS, and Office 365.

Responsibilities:

• Handle support cases in the client's case management system, both incidents and orders
• Provide qualified support to employees via phone, email, and remote administration tools for Windows 10/11, iOS, Office 365, and workplace equipment
• Support computers, mobile devices, and other peripherals
• Troubleshoot, investigate, and resolve issues related to computers, mobile devices, and applications
• Ensure documentation is continuously updated and of high quality

We are looking for someone who:

• Has at least 3 years of documented experience in 2nd or 3rd line support for Windows 10/11, iOS, and Office 365
• Has documented experience in support work with computer hardware, mobile devices, and peripherals
• Is service-oriented, has high social competence, and the ability to collaborate well in a team
• Is accustomed to handling cases and questions in a professional and solution-oriented manner

This is an opportunity to become an important part of a dedicated team and work with technology that supports our client in their daily work. Apply now and help us create a sustainable and efficient digital work environment!