Support Technician for our Service Desk

Are you driven by customer service and smart technical solutions? We are growing and looking for a team member for our Service Desk who wants to be part of our development journey while contributing to creating value for our customers. Come work with us at Nordlo, where we deliver IT and digitalization solutions to several exciting customers. We always prioritize employees and customers. We believe in participation, creativity, and commitment before fancy titles and a square structure, which is why our customers appreciate us so much. Here, you will work with many interesting corporate customers and their users.

About Nordlo

Job Title/Role sought at Nordlo in/on Location.

We are the IT partner that puts employees and customers first. Our success is built on the efforts of our fantastic employees, who, with a passion for sustainable solutions, have the power to make a difference. We know that good ideas can come from all corners of the organization, and we want our employees to feel that nothing is impossible. We have chosen a decentralized organizational model with delegated decision-making authority, so you can drive your own and the customer's development, and reach your full potential. Our aim and desire is to constantly improve, challenge and change. To reach the top, we work together, act with heart, and create business value for our customers.

About your Role

As a support technician at Nordlo, you will interact with our customers on a daily basis via phone, email, or in-person at the customer's location, helping them move forward in their digital lives. In your role, you are part of a larger delivery team that together supports the customer in IT-related matters.

This position is suitable for someone who is social, outgoing, has basic experience in IT, and an interest in digitalization. Understanding the customer's situation and request is of great importance. As an employee in our Service Desk, you will provide our customers with a pleasant experience, conduct troubleshooting over the phone, resolve incoming issues, and deploy computers and peripherals to our customers and their users. For those who are focused and willing to go the extra mile, there are great development opportunities in the organization. Location: Karlshamn and surrounding areas.

We are looking for someone who:

• A problem solver with good communication skills
• Responsible, structured, engaged, and responsive
• Fluent in Swedish, both verbally and in writing
• A team player motivated to work with a customer-centric team
• Enjoys working with frequent customer interaction
• Has knowledge and previous experience in support including Microsoft 365, Windows, and a general interest in computers and technology
• A strong interest in IT and curiosity that drives you to learn more
• Previous experience in IT support is advantageous
• A valid driver's license is required

Naturally Nordlo

For us, digitalization is a human craft. Together, we can create sustainable growth that equips organizations for the future, with the power to build a better society. To succeed, we need dedicated employees who want to join us on this journey.

We believe that the key to our rapid development is that our roles can be shaped by employees' passion and personal drive, and your well-being is incredibly important to us. You can expect the following from us:

• Significant participation and the opportunity to influence
• Great development opportunities
• Close collaboration between teams and colleagues
• Strong and present leadership
• A good balance between work and leisure time

If you are curious to learn more, you can visit our website to read about our activities, customer cases, and our employees.

If you are our next support technician, do not hesitate to send in your application today. Applications are processed continuously, and the position may be filled before the deadline.