IT Technician in Real-Time Communication, Telephony & Digital Meeting - Stockholm

Every year, the Social Insurance Agency makes 24 million decisions that affect people's lives and society as a whole. We pay out approximately 250 billion SEK every year. It is everyone's tax money we are responsible for. Therefore, we immerse ourselves in each case, follow laws and regulations, inform and guide, care and show compassion. It's a job for those who want to take responsibility. Welcome to the Social Insurance Agency.

We are now seeking employees with knowledge and experience in real-time communication, including services such as telephony, contact center, chat, email, and digital meeting services, who want to help further develop our current delivery. We ensure that the technology works so that Sweden's citizens can contact the Social Insurance Agency through our various forms of dialogue. We work with the entire chain - from development to production and management of products and services. We invest in new technology with high quality and seek those who want to be part of our continued journey for IT services delivered in daily contact with Sweden's citizens.

Technical Maintenance, Troubleshooting, Communication Platforms, and Incident Management

As an IT Technician with us, you will play a crucial role in the team responsible for the operation, management, and support of the Social Insurance Agency's communication platforms within the Collaboration area.

You will work with systems and solutions that enable customer interactions via telephony, digital meetings, chat, and email. Your main tasks include managing operations and maintenance, participating in configuration and management, and ensuring that our communication tools work optimally. You will work on resolving incidents and problems that occur in daily operations, participate in change management and quality assurance, and contribute to maintaining and improving the performance and availability of the platforms.

We are looking for someone who is solution-oriented, has a good technical understanding, and enjoys working in a varied and dynamic environment. The work involves close collaboration with other technicians and business managers to ensure that our services meet the business requirements and expectations. Good communication skills are essential as you will have many contact points both internally and externally.

You will also participate in project work, where you will contribute to ensuring that our technical solutions are integrated and maintained efficiently. Your contribution is crucial for us to offer stable and reliable communication services to our customers.

The job also involves planning and carrying out technical maintenance and upgrades, sometimes outside regular working hours, which requires a flexible approach and good planning ability. The tasks may also involve occasional on-call duty.

The position requires handling confidential information which places high demands on correct handling. Therefore, it is important that those who will work with us have a high awareness of security.

It's a job for those who want to take responsibility.

We are looking for someone who:

• Has completed upper secondary education or equivalent qualifications
• Has technical knowledge and experience in solutions for contact centers, dialogue management, telephony, digital meetings, chat, email
• Has technical knowledge and experience working with Windows Server and Active Directory
• Has technical knowledge and experience in development with script-based languages
• Has the ability to capture and understand business needs
• Acts on their own initiative and takes responsibility for achieving good results
• Efficiently collaborates with others to achieve common goals
• Has good communication skills, both verbally and in writing
• Has a systematic and thorough approach to work
• Can understand and analyze complex issues
• Has good knowledge of Swedish and English, both verbally and in writing

It is advantageous if you:

• Have a university degree or equivalent experiences and qualifications
• Have experience working with operations and operation-related processes based on ITIL
• Have a good understanding of infrastructure architecture
• Have a good understanding of basic infrastructure services such as certificate management, communication, firewalls, DNS, etc.
• Have good practical experience and script skills in Powershell and/or Javascript
• Have technical knowledge and experience working with certificate management
• Have technical knowledge and experience working with Skype for Business
• Have technical knowledge and experience with Teams and/or Zoom
• Have technical knowledge and experience with SCOM for configuration and alarm management
• Have technical knowledge and experience with Anywhere365
• Have technical knowledge and experience with Competella Communication Suite
• Have technical knowledge and experience with Linux
• Have technical knowledge and experience with Grafana

We place great importance on your personal qualities.

Other

A position, permanent, full-time, with entry by agreement. Trial employment may be possible. In accordance with the Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Swedish citizenship is required for this position. In this recruitment, psychometric tests may be used as part of the recruitment process. Location: Sundsvall or Stockholm.

Would you like to know more about the Social Insurance Agency as an employer? Visit fk.se/jobbahososs

Contact Persons

Boss: Marcus Gryhed 010-112 01 70 (for questions about the position). HR Specialist Ahmad Mohsen 010-113 45 24 (for questions about the recruitment process). Union representatives: ST Marie Nordenfjäll, Saco-S: Ann Wiström, and for Seko: Eliza Grundström. These can be reached via our switchboard 08-786 90 00.

Application

Welcome with your application no later than December 8, 2024. Please upload your diplomas, grades, and certificates in connection with your application. Interviews will be conducted after the advertising period.

If you have protected personal information or no access to BankID, contact the HR specialist named in the ad by phone for assistance in submitting your application.