1:st Line Technician at Internal Helpdesk

About the Job

Tech support role in an internal helpdesk for a large international company. Responsibilities include:

• Resolving incoming issues via chat, email, and phone
• On-site user support
• Collaboration with 2nd line support
• Potential travel within Nordic region

Start Date:

1 technician in March 2025

2 technicians in June 2025

Tasks

• Technical support for Windows, Office, and Microsoft 365
• End user device troubleshooting
• Case management
• User assistance via phone, email, and chat
• Documentation of solutions and guides
• Collaboration and escalation when necessary

Qualifications

• Fluent in Swedish and English
• 1+ year IT support experience
• Windows and Office proficiency
• Case management experience
• Strong communication and problem-solving skills
• Ability to work independently and in teams

Personal qualities

• Social, outgoing, and service-oriented
• Stress management and quick pace work
• Enterprising and patient

About D-Source

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