Senior IT Support Technician - Solna

Our client, a prominent player in their field, is now seeking a dedicated and technically skilled IT Support Technician to ensure efficient operation of their IT systems and provide support to users.

Arbetsuppgifter

• - Manage incoming requests: Respond to technical questions and resolve issues directly via the Service Hub, where users can report their requests. You will also work with a ticketing system and be prepared to fix technical issues on-site in conference rooms and other work areas.
• - Troubleshoot and solve problems: Analyze and resolve technical issues related to computers, mobile devices, printers, and other technical equipment, requiring both problem-solving skills and technical knowledge.
• - Provide technical support: Assist users with installation, maintenance, and password resets, as well as answer questions about M365 and other applications to ensure all users can work efficiently.
• - Work with network components: Manage network equipment, including WiFi access points, requiring a good understanding of network structure and functionality.

Profile and Qualifications

We are looking for someone who:

• - Technical expertise: A strong background in hardware, software, applications, and network components. You should be well-versed in how these systems interact and function in practice.
• - Communication skills: Excellent communication skills and a strong service-oriented mindset to support users effectively and professionally.
• - Experience in technical support: Previous experience in technical support is advantageous and will be highly valued in our assessment of your application.

Assignment Information

• - Assignment period: 4th November 2024 to 28th February 2025
• - Scope: 100%
• - Location: Solna

Application

To enable a thorough assessment by us and the client, it is important that you spend time on the motivation. We ask you to apply with:

• Your updated CV in Word format
• Information about your availability to start the assignment

In your motivation, we want you to describe why you are the right candidate for this assignment. Please refer to previous consulting assignments, positions, education, and your personal qualities that make you suitable for the role.

We look forward to receiving your application and exploring the opportunity for you to join our team!