Service-Minded 1/2nd Line Support Technician for Company in Luleå

Are you looking for your first IT job? Perhaps you have been working for a while but feel like you want to try a different environment with similar tasks? Then you should keep reading!

Job Description

• Handle customer inquiries primarily via phone, email, and chat on a daily basis.
• Work on unique customer events, requiring you to adapt to varying speeds.
• Provide outstanding service to customers in a professional manner.
• Demonstrate flexibility and ability to handle tough situations when needed.
• Strong administrative skills are crucial for documenting customer cases.
• Require high school and/or post-secondary education in IT.
• Experience with Active Directory, Basic Networking (DHCP/DNS, IP/TCP), ServiceNow, and troubleshooting are highly desirable.
• Experience with Windows is essential, and experience with Linux is a plus.

About Us

• You will be employed by Gigstep as a consultant.
• We prioritize the well-being of our consultants with regular discussions about satisfaction, improvement opportunities, and professional development.
• Opportunity to enhance IT skills through work experience and certifications.
• We are continuously recruiting, so the job posting may close before the expiration date.